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Complaints

Have a Complaint?

Gold Coast Youth Service Complaints Process

Gold Coast Youth Service prides itself on our commitment to providing quality services to the Gold Coast Community. There are many factors that may influence a person’s decision to make a complaint, there are also a range in the types of issues that someone may want to bring to our attention.
If you are not happy with any aspect of the service you have received, or any decision made by the organisation, you have the right to make a complaint without fear of retribution and to feel assured that your complaint will be dealt with fairly and promptly. You also have the right to nominate an advocate or support person to assist you with the complaint process if you want to.
Many complaints can be resolved informally by speaking directly with the staff member involved, so we suggest you do this in the first instance. If this is not possible, you do not feel comfortable doing so, or if you have spoken with them but you are still not satisfied, you can put your complaint in writing and send it directly to our Chief Executive Officer Maria Leebeek.

You can send a written complaint via email to [email protected] or by using the complaint form below.

Or you can download and complete the GCYS Complaint Form and post it back to us. Remember to address the envelope:

Confidential to The Chief Executive Officer
Gold Coast Youth Service
P.O. Box 740, Burleigh Heads, QLD 4220

Visit Us In Miami

Due to COVID-19 we ask that you please call before visiting.
We are open Monday to Friday (exclusive of public holidays) from 9am to 5pm. Young people are welcome to access our free facilities from 9am to 3pm. Please check in on arrival to access our bathroom, kitchen, laundry, computer & clothing services.

Make a Complaint

Emergency Relief Program

There are many reasons why an individual or family could suddenly find themselves in financial crises. GCYS may be able to help.

If you are struggling with unmanageable debts, it’s important you act quickly – the first step in taking control of the situation is to ask for help.

Visit our Need More page and click on Financial Assistance for an additional list of services that can provide material aid, advice and support to help you manage your debts and get you back on track.

The Emergency Relief program provides financial and/or material support to meet the immediate need of people in financial crises. The program is open to all age groups.

With the outbreak of COVID-19, the GCYS will continue to provide services however, we are asking people to make safe choices to help stop possible transmission. Therefore we are asking people not to come into the service and to call us instead where possible.