Emergency Relief (ER)

Our Programs

Emergency Relief

Emergency Relief Program (ER)

Emergency Relief (ER) provides financial and/or material support to meet the immediate needs of individuals and families who are in financial crisis

Help to get on track

Owing money or falling behind on repayments can be very stressful. The good news is there are steps you can take to relieve the financial pressure. Visit our Need More page and click on Financial Assistance for links to further advice and support across a range of needs.

In case of an emergency or you are feeling overwhelmed, know that you don’t have to go it alone. GCYS works collaboratively with service providers across the Gold Coast region to help you get back on track. This support may also include financial support through GCYS Emergency Relief (ER).

If you think you may be eligible for ER and are already working with a service, then please speak with your service worker about making an application. If you are not already working with a service and would like to talk to someone about eligibility and support options, please call the GCYS ER Worker on (07 5572 0400) to discuss your situation.

How Have We Helped?

Thank you for all the help received. Very supportive, understanding. A great service.

Very tidy, welcoming, comfy, helpful, resourceful, positive energy.

Amazing service - kind and compassionate. very grateful.

Having someone to help me step by step was more than I could of asked for. I felt happy & safe with my worker.

The service that was provided to me has been wonderful. I thank GCYS so very much.

Visit Us In Miami

please call before visiting.

We are open Monday to Friday (exclusive of public holidays) from 9am to 5pm. Young people are welcome to access our free facilities from 9am to 3pm. Please check in on arrival to access our bathroom, kitchen, laundry, computer & clothing services.

Our Vision, Mission & Values

Our Vision

A Gold Coast city where young people are hopeful about their future valued and supported to realise their full potential.

Our Mission

To be a leading non-profit organisation that supports homeless and disadvantaged young people on the Gold Coast, making long lasting and positive changes through:

Information and support
housing and tenancy support
emergency assistance

Our Values

Social justice is about young people receiving a ‘fair go’ at the opportunities in life. It is about recognising that we are all different and respecting the inclusion and tolerance of all.

The aim of the Gold Coast Youth Service is that young people’s rights are recognised, and that they are consulted in appropriate and meaningful ways and have the opportunity to participate in decision-making that affects their lives.