Our Programs

Open Access

Open Access (OA)

Open Access (OA) operates between 9am & 5 pm Monday to Friday at our Miami Service Hub at 15 Oak Avenue in Miami.*


Simply drop in or call on (07) 5572 0400 and speak directly with a youth worker, there is no appointment necessary.

The Open Access worker will be able to help you with information and advice, referrals to other GCYS programs & external services, and offer practical support to meet the immediate needs of young people aged 12 to 25 years.
The Miami Service Hub also provides access to facilities such as a bathroom, kitchen, laundry and computer. Facilities can be accessed Monday to Friday 9am to 3pm.

*Please note, we are not open on public holidays.

Need help with Centrelink?

GCYS has access to Centrelink every 2nd Wednesday. Please call us on (07) 5572 0400 to confirm Centrelink attendance.

If you would like some more information or you would like us to give you a call back, please send us an email using the form below. Don’t forget to write a brief description of the type of information and or support you are looking for.

How Have We Helped?

Visit Us In Miami

Due to COVID-19 we ask that you please call before visiting.
We are open Monday to Friday (exclusive of public holidays) from 9am to 5pm. Young people are welcome to access our free facilities from 9am to 3pm. Please check in on arrival to access our bathroom, kitchen, laundry, computer & clothing services.

Our Vision, Mission & Values

Our Vision

A Gold Coast city where young people are hopeful about their future valued and supported to realise their full potential.

Our Mission

To be a leading non-profit organisation that supports homeless and disadvantaged young people on the Gold Coast, making long lasting and positive changes through:

  • Information and support
  • housing and tenancy support
  • emergency assistance
Our Values

Social justice is about young people receiving a ‘fair go’ at the opportunities in life. It is about recognising that we are all different and respecting the inclusion and tolerance of all.

The aim of the Gold Coast Youth Service is that young people’s rights are recognised, and that they are consulted in appropriate and meaningful ways and have the opportunity to participate in decision-making that affects their lives.

Get In Touch

Emergency Relief Program

GCYS may be able to help.

The Emergency Relief program provides financial and/or material support to meet the immediate need of people in financial crises. The program is open to all age groups.

With the current outbreak of the COVID- 19 the GCYS will continue to provide services however, we are asking people to make safe choices and to help stop the possible transmission of COVID -19.

Therefore we are asking people not to come into the service and to call us instead where possible.

Current health advice includes social distancing (1.5 metres) and good hygiene practices including regular hand washing with soap. If you need soap we have popped some into our Street Library for easy access – a good book is there too, if you are thinking of staying home.